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Data

Maxkaz17
Explorer

‎09-04-2023 09:25 AM

I have 40GB of data every month and for some reason it asking me to buy more data, when it just changed for a new month. So why do I need to buy data if I already have a monthly plan. Now I can not use my data that I pay for every month without having to buy it?.

0 Helpful
2 REPLIES 2
Katie_B
EE Community Support Team

‎11-04-2023 08:10 AM

Hi @Maxkaz17. 

Did you previously buy a data add-on before your monthly refresh?

If yes, could it be a possibility that this is running out not your actual data?

What reports back if you text AL to 150?

Speak soon, 

Katie 🙂

0 Helpful
Maxkaz17
Explorer
In response to Katie_B

‎14-04-2023 10:04 AM

It ok now, I've sorted it. My phone has been playing up ever since I've
had and it getting worse, anyway I had to restart my phone in order for it
to reset my data.
My monthly data never runs out and on the day I had to use my data it just
said I need to buy data, bearing in mind monthly allowance reset on 7th of
every month and it also sa8d on my EE account that I had 40GB left which is
part of my plan.
Thanks for your response.
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