Data problem

[Zaf2]

Hi , is anyone else experiencing data problems . I have enough data but it just doesn’t seem to be working outside . I can’t seem to access WhatsApp or other apps 

[Leanne_T]

Hi @Zaf2 

Thanks for coming here.

Have you tried restarting the device? 

Is this happening in all areas? 

Leanne 🙂

[Darkmavis_79]

Same here! Monthly refresh of data etc on 28th May but still unable to use 4g. It just keeps asking me yo buy data?! Even though I have 4gb available? 

What is going on? 

[Leanne_T]

Hi @Darkmavis_79  

Can you text BALANCE to 150 and let me know the full reply? 

Leanne. 

[Zaf2]

There are £0.00 charges on your next bill. This doesn't include line rental, VAT and any charges we haven't yet processed.

You have 39.9GB remaining of your 40.0GB data allowance. You have used 0Bytes of free data this billing period, This will refresh on 27 Jun 2023. reply FREE USAGE to see a full breakdown.

For info on our other Text Services, reply HELP or go to ee.co.uk/text150. For more detailed information, you can launch or download My EE App.

Thanks for chatting with me!

this was the reply 

[Leanne_T]

Thanks @Zaf2 

Have you restarted the phone? 

Can you access websites using data? 

Leanne 🙂

[Zaf2]

yes, I have restarted my phone still no luck
i also can’t seem to access websites or even receive messages when I’m outside 

[Leanne_T]

Thanks @Zaf2 

Can you make and receive calls? 

Which phone are you using? 

Leanne. 

[Zaf2]

Yes I can make and receive calls 

iPhone 11 Pro Max , never had problems before 

[Leanne_T]

Thanks @Zaf2 

If you go to Settings > Mobile data, does this show turned on and the apps showing as turned on to use mobile data? 

If so, can you go back to Settings > General > Reset > Reset network settings. This will restart the iPhone and remove any saved WiFi passwords you may have. 

Let me know if this works for you? 

Leanne 🙂