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Data inoperative

DJT1969
Visitor

‎06-01-2023 04:31 PM

Data on daughters phone is inoperative. Checked allowance all fine done phone reset and nothing-any ideas

0 Helpful
2 REPLIES 2
Schockwave
Community Hero
Community Hero

‎06-01-2023 05:46 PM

Hello @DJT1969 ,

Welcome to the community,

Have you checked settings on her phone, that data is enabled?

Go to settings on her phone and then click Mobile Data and see if that is enabled.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
0 Helpful
Schockwave
Community Hero
Community Hero

‎06-01-2023 05:48 PM

Hello @DJT1969 ,

Welcome to the community,

I would suggest going to settings on her phone and then click Mobile Data and see if data is enabled.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
0 Helpful