Data gifting

Sunny25 · ‎18-12-2022

Hi,

I have been trying all day to gift some of my data to my cousin phone. I can access the data gifting page on my EE app, but every time I click "gift data" with a selected amount, I'm stuck with a notification stating: "Gifting failed. Something went wrong and the data hasn't been gifted." It's incredibly annoying and I can't seem to gift anywhere on the website. Any help? The app is up to date and I've never really experienced any problems with it before. Would be grateful for any advice.

Sunny25 · ‎10-12-2022

Hi let me know please why I can’t send data gift from my EE app

XRaySpeX · ‎10-12-2022

@Sunny25 : Where are you?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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Sunny25 · ‎10-12-2022

I am in London but my app not working for data gifting

Jon_K · ‎10-12-2022

What happens when you try to gift data, @Sunny25?

Is the option there?

Jon

Sunny25 · ‎17-12-2022

Hi I tried so many times again and again but I don’t know why EE not fix this problem so bad

James_B · ‎18-12-2022

Hi @Sunny25,

Are you still seeing the same issue this morning?

James

Northerner · ‎18-12-2022

Hi @Sunny25

You can only gift to pay monthly contracts you are the bill payer and owner.

Are you the bill payer and owner of your cousin mobile contract?

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

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