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Data Gifting

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JoeMc
Contributor
Contributor

‎21-09-2022 06:48 PM

Evening all,

So we have just updated our sims, to save some money & cutting £17.00 a month of our bill.

So my sim is now an Essential SIM with 100GB & my wife's SIM is No Frills SIM, with 2GB Data allowance on it.

Suggested by the retention team, that I could upgrade my Sim and have 100 GB Data allowance, which I could data gift some of the 100gb to my wife's account.

I can't find anywhere in the "EE App" or online , to use "Family Usage" or gift data to my wife's SIM card .

Any clues 

Thanks in advance 

Joe 

 

 

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JoeMc
Contributor
Contributor
In response to JoeMc

‎23-09-2022 07:43 AM

@Christopher_G 

Morning Chris,

All working now, with both website & the EE App.

Regards

Joe 

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Chris_B
Grand Master
Grand Master

‎21-09-2022 08:19 PM - edited ‎21-09-2022 08:21 PM

 

@JoeMc  provided all sims  are on the same account as you can not gift data across accounts

On the new my EE app there is no family usage tab.  

 Open the app and click “mobile plan ( it’s at the top 

51D81DCE-9999-4539-997D-90FA35079F9A.jpeg

 then scroll down to data gifting 

73D0F812-180C-4649-8B98-F9794E1E6681.jpeg

Click it and there you go choose who needs what 

 

 

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XRaySpeX
Grand Master
Grand Master

‎21-09-2022 08:24 PM

There is no data gifting with "No Frill" plans.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
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JoeMc
Contributor
Contributor

‎22-09-2022 09:27 AM

Hi 

Thanks for the help, looks like I'm going to have a interesting phone call with the retention team this morning.

Thanks

Joe  

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JoeMc
Contributor
Contributor
In response to JoeMc

‎22-09-2022 04:42 PM

So an update, spoke to retention team this afternoon. They changed my wife's Sims account to an Essential SIM.

Just tested if I can gift, some date still no joy. So I updated the, the EE app on my iPhone.

Still no joy, the function is still not available. Even if I go online, no joy.

So I need someone fro the EE team to contact me please, I need this fixing. Or I'll cancel my account after 11 years with EE.

Thanks

Joe  

 

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Christopher_G
EE Community Support Team
In response to JoeMc

‎22-09-2022 05:42 PM

Hi @JoeMc

It's possible that the price plan change is still going through. Does it show the new Essential plan in your My EE account?

Are you able to gift the data on the My EE desktop website?

Chris

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JoeMc
Contributor
Contributor
In response to Christopher_G

‎22-09-2022 06:05 PM

Hi Chris 

yes it does 

Joe

8768B434-2B26-48BE-A139-0394F6F1004B.jpeg

 

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Christopher_G
EE Community Support Team
In response to Christopher_G

‎22-09-2022 06:12 PM

That's good that the plan has changed, @JoeMc

Are you able to change gift using the My EE desktop website?

Chris

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JoeMc
Contributor
Contributor
In response to Christopher_G

‎22-09-2022 10:09 PM

@Christopher_G 

Hi Chris 

I cannot change gift using the My EE desktop website

Joe 

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JoeMc
Contributor
Contributor
In response to JoeMc

‎23-09-2022 07:43 AM

@Christopher_G 

Morning Chris,

All working now, with both website & the EE App.

Regards

Joe 

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