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Cannot check data left.

bobeon
Investigator
Investigator

‎06-09-2022 02:55 PM

After performing faultlessly for three years I started having the "Forbidden You don't have permission to access this resource." problem when checking data left four weeks ago on my EE myfi mini. The first time it seemed to correct itself after very much button clicking, the second time I cleared my browser caches as per forum suggestion. This time nothing works and checking via '150' is an absolute  pain. Is a concrete solution in hand?

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4 REPLIES 4
bobeon
Investigator
Investigator

‎06-09-2022 03:18 PM

So I'm replying to my own post as this might help someone or shed a clue;  I just tried to check data using IE11 (!) and it was fine and dandy, so it looks like a problem/incompatibilty with Chrome maybe?

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XRaySpeX
Grand Master
Grand Master

‎06-09-2022 03:36 PM

The Status poge, http://add-on.ee.co.uk/status , appears to be OK for the last few days & is no longer Forbidden.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
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bobeon
Investigator
Investigator
In response to XRaySpeX

‎07-09-2022 10:29 AM

Hi thanks for your reply, I just checked and still 'Forbidden' in Chrome, but IE11 OK. Maybe I need to reinstall Chrome.

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XRaySpeX
Grand Master
Grand Master
In response to bobeon

‎07-09-2022 10:35 AM

It is no longer Forbidden in Chrome here. It was for a few days but it cleared up w/out reinstalling Chrome.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
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