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i have bought an add-on for my 4g dongle for USA but it wont connect to internet

mikeozzy36
Explorer

‎30-04-2024 10:04 AM

hi, i recently bought an add on for my 4g dongle to use on holiday in the USA, i was told all i had to do was use it as normal when i arrived.turned it on and i am getting a red light on the internet connection.i need it use my phone for sat nav amongst other things but it says connected without interent.my mobile is tesco which dont have an option to use your phone in the USA, so cant phone EE to get help. Any help on getting my dongle working would be much appreciated. thank you

0 Helpful
3 REPLIES 3
XRaySpeX
Grand Master
Grand Master

‎30-04-2024 12:27 PM

What add-on did you buy?

Are you on contract or PAYG?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
mikeozzy36
Explorer
In response to XRaySpeX

‎30-04-2024 12:34 PM

i bought the add on to use my data in the USA, i spoke to EE on the phone to do it to make sure i got the right 1.i think it may be the data roaming isnt on which i need to do theough the app which i dont have set up 🤦 and now struggling to get my details for that lol.im on contract. thanks for the customer service number.

0 Helpful
XRaySpeX
Grand Master
Grand Master
In response to mikeozzy36

‎30-04-2024 12:40 PM

What is the add-on called? it has a name.

Are you on contract or PAYG?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful