Good morning. I would like to share some positive feedback for the consultant I spoke to around 8:27am this morning, his name was Mark and he was based in Wales. Mark really exceeded my expectations this morning when I called to leave EE after finding a better deal with a competitor. I’ve been with EE for a very long time and have my own line as well as a line for my daughter. I was out of contract and my daughters handset had stopped working. Mark listened to me fully, explored the offers I had been given elsewhere and managed to find me a similar deal to retain my account at EE. Mark was really patient, answered all my questions, didn’t overwhelm me with information or jargon and managed to find me a great deal for both mines and my daughters needs. I’ve never left a compliment for a customer service agent before as I’m usually disappointed and underwhelmed with the experience however Mark sent me off this morning as a happy and satisfied customer. Mark was friendly, we had a good chat but not over familiar. I was really happy with my experience with EE this morning and I’m glad I made the decision to remain with the network.
