21-04-2024 10:56 PM
Technical support have informed me there is a problem migrating some new ee customers re. ee id to the platform online/app where access to billing and family data sharing can be managed.
I am affected by this.
How long will it take to resolve?
22-04-2024 08:34 AM
Hi @Doddy01
Thanks for coming back to the community.
I am sorry to hear you are unable to access your account details, did the team raise a support ticket for your account when you called?
Leanne.
22-04-2024 09:33 AM
22-04-2024 09:35 AM
Hi @Doddy01
If you give us another call, the team will check if this is needed and provide an update for you 🙂
Leanne.