EE perk code not coming through

[Meg78]

I am trying to renew my EE perk while I upgrade my phone but the EE perk code is not coming through to my NHS email so I cannot apply the discount. I have been trying for 2 days and still nothing.

I have called and spoken to someone on the phone to ask if I could share my NHS badge to receive the perk, but was told this wasn't possible. 
Has anyone had a similar issue or how did you receive the code in the end? Thanks!

[Christopher_G]

Hi @Meg78 

Welcome to the community.

If you log into the EE Perk Portal, your discount codes will be shown there.

Chris

[Meg78]

It isn't showing me codes because I need to revalidate my email address,
but the email to verify it isn't coming through to my NHS email.
Thanks

[Christopher_G]

Ah, I see, @Meg78 

I've sent you a private message to get some information from you. Please have a look and get back to me.

Thanks

Chris

[Meg78]

What you sent in the private message unfortunately hasn't worked. Please can you contact me again? Thanks

[Christopher_G]

Hi @Meg78 

I've replied to your private message, hopefully we can get this sorted there.

Chris