when should i make the payment

[Diego11]

when should i make the payment

[chistery]

Hi @Diego11 

Can you provide some more details? Payment for what exactly?

[Diego11]

EE, I have selected an iPhone phone, and the sim card payment was supposed to be paid on April 4th. I didn't know, I forgot, I didn't have enough money in my account. Can you transfer my payment to another date so that I can pay it?

[Leanne_T]

Hi there @Diego11 

Thanks for coming to the community. 

If you give us a call on 150, the team will be happy to discuss the payment with you. 

Leanne.

[Diego11]

Sorry, but I just want to reschedule. Can you move it back a week so I can pay? I will pay what I couldn't pay on April 4th because I forgot to pay on April 10th.

[Leanne_T]

Hi @Diego11 

To see what options are available you would need to call us on 150 and the team will be happy to help 🙂

Leanne.

[XRaySpeX · Accepted solution]

If you're having difficulty paying your bill on time you need to contact CS urgently to come to a repayment arrangement - see Help if you can't pay your bill

[Diego11]

good day, please, I was supposed to pay my payment on April 5th, I don't have enough money in my account, so the payment didn't go through, and I logged into my EE account and paid it online on April 9th, why did I get a message today that I have to pay another payment for April 5

[Leanne_T]

Hi @Diego11 

Thanks for coming back to us. 

Does the payment show if you log into your EE account? 

Have you had another bill produced since you made the payment?

Leanne.

[Diego11]

I do not know now