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phone bill already paid

aphie
Contributor
Contributor

I'm due a text today to say i need to pay my bill by 15th April, so I log onto the EE website to see how much it'll be, only to find out it's already paid? (I *DO NOT* have a direct debit set up)

I texted BILL to 150 and it says my most recent bill was March and my next is May.

I have no idea how April's bill has been paid without my authorization, it does not appear on my payment history, and i'm worried this is a mistake that i'll have to pay for later so I'm asking now if there's anything I can do?

2 REPLIES 2
infinitywaiter
Skilled Contributor
Skilled Contributor

You would be best suited speaking to EE about your bill directly.

https://ee.co.uk/contact-ee/account-billing

I do not subscribe, so please do not always expect a reply.
aphie
Contributor
Contributor

it seems to have fixed itself and showing April's bill hasn't been paid yet?