not being able to pay bill and either send data, due to app not working

istvan_b01 · ‎05-06-2023

Chris_B · ‎05-06-2023

@istvan_b01 The app is working. Try clearing your device cache and perhaps uninstalling and then reinstalling the app.

XRaySpeX · ‎05-06-2023

Try using Fast Payment online to pay by UK bank card. You don't need to login or register anything. All you need is your mobile no. & it doesn't remember your card details.

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Stueeaccount · ‎07-06-2023

No it’s not

Chris_B · ‎07-06-2023

@Stueeaccount Yes it is have you done as I suggested? If you have and it’s still not working can you login to your online EE account? If you can not login to that then you need to call customer services and request an account reset.