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Order declined

Vladescuion
Explorer

Hi

i try to make a online phone contract but was declined but u take my upfront payment. Why you not return back the money after declining the contract and you keeping it for couple of days.

1 SOLUTION

Accepted Solutions
James_B
EE Community Support Team

Hi @Vladescuion,

As your application wasn't successful, this payment won't be completed. Please contact your bank to find out how long it will take before they release the funds back into your account.

James

View solution in original post

4 REPLIES 4
Chris_B
Grand Master
Grand Master

@Vladescuion  because that refund has to be processed.   

James_B
EE Community Support Team

Hi @Vladescuion,

Welcome to the EE Community. 🙂

Does the payment show as pending in your online banking?

James

Vladescuion
Explorer

Yes on pending

James_B
EE Community Support Team

Hi @Vladescuion,

As your application wasn't successful, this payment won't be completed. Please contact your bank to find out how long it will take before they release the funds back into your account.

James