08-06-2023 08:18 AM
Hi
i try to make a online phone contract but was declined but u take my upfront payment. Why you not return back the money after declining the contract and you keeping it for couple of days.
Solved! See the answer below or view the solution in context.
08-06-2023 09:10 AM
Hi @Vladescuion,
As your application wasn't successful, this payment won't be completed. Please contact your bank to find out how long it will take before they release the funds back into your account.
James
08-06-2023 08:19 AM
@Vladescuion because that refund has to be processed.
08-06-2023 08:38 AM
Hi @Vladescuion,
Welcome to the EE Community. 🙂
Does the payment show as pending in your online banking?
James
08-06-2023 08:56 AM
Yes on pending
08-06-2023 09:10 AM
Hi @Vladescuion,
As your application wasn't successful, this payment won't be completed. Please contact your bank to find out how long it will take before they release the funds back into your account.
James