cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Why am I paying for extra charges

Tianka
Investigator
Investigator

Why am I paying for extra charges this month when I have not even touch my data?! 

9 REPLIES 9
Tianka
Investigator
Investigator

??

Tianka
Investigator
Investigator

Why am I paying for extra charges when I haven’t used any data? 

I’m seeing I have to pay one off charges when I haven’t do anything to my data or even used it this month?! 

James_B
EE Community Support Team

Hi @Tianka,

What are the extra charges listed as on your bill in the My EE app?

James

XRaySpeX
Grand Master
Grand Master

You can't be charged extra for data so it must be something else.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

One off charges 

@Tianka   It’s probably best to call customer services to find out what this is for. 

I can’t I’m restricted 

James_B
EE Community Support Team

What are the charges listed as on your bill in My EE @Tianka?

James