16-09-2023 03:03 PM
Been on hold 42 minutes for a general bill enquiries 48 minutes in total. Absolutely a disgrace
17-09-2023 08:43 AM
Hi @Andyb18,
I'm sorry to hear it's taking longer than usual to connect with a member of the team.
We're experiencing an exceptionally high volume of calls this weekend.
James
17-09-2023 09:47 AM
23-09-2023 01:01 PM
OK, but what are EE doing to improve the situation?