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Upgrade

PatiP
Explorer

‎02-01-2023 08:45 AM

Hi

I'm due an upgrade on my S20. 

I'm having issues upgrading as it states I have an S8 which isn't true.

My previous contract was on the S8 but I currently have the S20

Could someone resolve this please.

0 Helpful
4 REPLIES 4
Chris_B
EE Community Star
EE Community Star

‎02-01-2023 08:48 AM

@PatiP    What has having or not having a s8 or s20 got to do with this ?   It’s an upgrade so the old device is yours. 

0 Helpful
PatiP
Explorer
In response to Chris_B

‎02-01-2023 08:54 AM

I currently have an S20. When I try and upgrade it says I currently have an S8.

My contract ends in March and its asking for a sizeable fee to upgrade.
My partner upgraded his phone 13 months early and hardly had to pay anything 
0 Helpful
Northerner
EE Community Star
EE Community Star
In response to PatiP

‎02-01-2023 11:36 AM

Hi @PatiP 

That has nothing to do with your device. It's about your existing tariff/contract when you upgrade not the device. You're upgrading very early and therefore there will be a fee to exist your contract early. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.
0 Helpful
Chris_B
EE Community Star
EE Community Star
In response to PatiP

‎02-01-2023 11:53 AM

@PatiP  Depending on what tariff he had for that device will depend on what he had to pay to upgrade early.    He also had to have a more expensive tariff than he’s old one because it was an early upgrade.  

0 Helpful