Phone bill

theresatae1 · ‎02-01-2023

My phone bill was supposed to come out on the 31st December 2022 through direct debit, on ‘My EE’ it shows that it’s been “Paid” but my bill payment hasn’t left my account, I would like to know if it’s actually been paid, or not?

I don’t think the app is quite accurate at the moment.

bristolian · ‎02-01-2023

You could check your EE & bank account online, but otherwise need to contact EE C/S to check your specific account. There isn't any access to individual accounts on this forum.

Northerner · ‎02-01-2023

Hi @theresatae1

As long as the money is in your bank, the money will be reserved by your bank as this was a Saturday and won't show until the next working day which as it's a bank holiday will be tomorrow. The EE app will show the payment as it's reserved.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.

XRaySpeX · ‎02-01-2023

When you're paying by DD it considered paid when the DD is applied for from your bank by EE on your bill date.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)