04-01-2024 09:14 AM
Hi
went through my bt app for phone deal as my other had expired. Went through all stages and had to pay an upfront cost for my phone which I was fine with only to find out the check failed and couldn’t go further. They was quick enough to take the upfront cost and I used my Christmas money to get this.
do I need to get in touch with someone regarding the refund or will this be done automatically. Very disappointing that they (EE) do this because now I’m out of pocket. Also how long will this take to refund.
04-01-2024 11:23 AM
Welcome to the community.
I'm really sorry to hear that the check failed. The money will automatically be refunded back to the original payment card.
Chris
05-01-2024 08:04 AM
05-01-2024 08:49 AM
Hi there @MikezSanchez
The refund can take 7-10 working days to show back in your available bank balance.
Thanks.
Leanne.
11-01-2024 01:15 AM
11-01-2024 07:59 AM
Please call us on 0800 956 6000 and the team will get the refund looked into for you.
Leanne.