On Monday 21st August I asked for PAC code with a view to moving from EE to another company who were offering a more competitive SIM only deal. I was contacted shortly after by a member of the Loyalty Team, who wanted to know if there was anything he could do to keep my custom.
We had a brief conversation about the plan I had seen and what he could do to get close to it.
The call was cut short after 3 minutes, I was expecting the Loyalty Member to call back. He never did.
On Friday 25th August, I set out to finalise my new contract. Before doing so I checked my account online to see that I had been signed up to a new 12 month SIM only contract that I had not discussed or authorised. No terms or conditions were discussed at all. I received no notification from the company of the change or new contract.
Since Friday I called and emailed EE to sort this, but have not had a response.
Has anyone had something similar happen to them and what did you do to rectify this?
Thanks,
Jamie
