I have just logged onto my online account and it’s showing I’ve paid my bill as requested when I rang, I paid the amount it automated requested.
As my phone wasn’t reconnected at any point I went online to check my payment had been accepted which it has. So I assume it will be reconnected tomorrow.
however whilst looking I have also found my next bills has a third party charge of £220.74!!! A charge I have NOT made to my account.
who do I go to within EE to have this charge removed from my next bill? I’m a single mum of 3, I can barely keep up with my monthly bill as it is considering everything else rising. Without having to pay for other peoples fraud errors on my account!
I cannot afford that kind of money and I won’t be paying it either! I did not authorise that transaction to be made. Please someone help me get this sorted?! 😭😭
