I took out a new contract in November 2023, SIM only, quoted £9.10 pcm because am also BT customer. Told by salesman at Plymouth Branch might be overcharged to start with but would soon rectify and refund would be issued. Have been charged £13 pcm ever since. Tried phoning to sort out but nobody answers the phone EVER, not once! Dropped in to be told would rectify itself shortly, it didn’t. Called Accounts Department and told to go back to branch as up to them to sort out. Made appointment and visited branch approximately four to six weeks ago, salesman did something online and said would all be sorted, it isn’t, still taking £13 pcm. Phoned today, no answer, held on for just over four minutes while phone rang and rang. Will make another appointment to revisit the store, will give them another month thereafter and if not rectified will cancel contract as they are not keeping their side of the deal, luckily I have kept the handwritten quotation from Richard at Plymouth branch. I swapped from 02 to save money and am now paying more. Very disappointed.
