13-12-2023 06:37 AM
I do not pay by direct debit. I left EE by porting my PAC to another provider. I do have an outstanding amount to pay but My EE app showed 0 Pounds due. I waited for the letter stating my final bill or an email but did not receive it within a month. After a month exactly, I did receive a letter asking me to settle my bill but did not state the amount, it gave me details on how to pay and a threat to contact credit agencies if I fail to do so. That's not what I expected from a final bill letter. I am now calling +44 800 079 8586 with options 1 4 1 1
14-12-2023 08:07 AM
Hi @ehocbel
I am sorry to hear this, did you get this sorted when you called our mobile guides yesterday?
Leanne.
14-12-2023 08:31 AM
Hi, This is sorted. I simply called the number and paid over the phone. Thanks
14-12-2023 08:32 AM
Thanks for coming back and letting me know @ehocbel
Leanne 🙂