Phone bill

Amypope157 · ‎22-01-2024

Hi,

Ive just checked my phone plan and I pay for 5g but I never get 5g as my phone is quite old.

Would you possibly be able to take this off and decrease the monthly price as I don’t use it?

I’ll look forward to hearing from you.

Kind regards,

Amy Pope

XRaySpeX · ‎22-01-2024

You don't pay any extra for 5G. All EE SIMs will work on whichever 'G' is compatible with your phone & with the signal in the vicinity.

Which phone have you?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

bristolian · ‎22-01-2024

Out of interest, what makes you think you pay separately for 5G? As per the previous reply, there has never been a separate charge, and EE's T&Cs specifically allow for access to whichever radio technologies are available.

XRaySpeX · ‎22-01-2024

@bristolian wrote:

there has never been a separate charge

No, but in the past there were 4G SIM plans & 5G SIM plans priced differently.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

bristolian · ‎22-01-2024

Indeed so, but my point to the user is that there has never been a separate itemised charge - hence my curiousity as to what makes them think they are being charged specifically for 5G access.

XRaySpeX · ‎22-01-2024

@bristolian : OP never mentioned 'itemised'. I believe OP just means 5G is 1 of the features of her plan.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)