22-01-2024 10:47 AM
I am trying to retrieve my Invoices, is the Billing System working ?
22-01-2024 12:34 PM
Hello @1Cold ,
Welcome to the community,
Where inare you trying to download your bills?
You should be able to do this via the EE App or via the website by logging into your account.
In the Ee App, click on manage at the bottom, then at the top you will see bills and payments click on there or where it says Paid you should also see a link to see your full mobile bill.
22-01-2024 03:26 PM
I'm looking for the same thing.
I'm in the app, have clicked on Manage, then the only options are Plans & Subscriptions, or Your orders. Neither of these show my bills / payment history. Any ideas?
22-01-2024 03:44 PM
Thanks for coming here.
Does the option for Bills and Payments show if you log into your EE account online through a web browser?
Leanne 🙂
22-01-2024 04:11 PM
No it doesn't, have tried both ways
22-01-2024 04:15 PM
Are you using a personal or business account, @clemsandison?
Do you see a 'view bill' tile on the home screen of the EE app?
James
22-01-2024 05:25 PM
It's a personal account. On the phone app I can't see a 'view bill' option on the home screen.
At the bottom of the screen there is:
Home / Shop / Manage / Rewards / Help
In Manage there is:
Plans & Subscriptions / Your orders
But no 'bills' section in either of these categories
22-01-2024 05:38 PM
Hi @clemsandison,
Have you linked your phone in the EE app using the 'link a product' tile at the bottom of the screen?
Are you a new EE customer?
James
22-01-2024 06:43 PM
I've been an EE customer for years but never tried to look at my bills on the app before. There's no obvious option to 'link a product'. When I go into 'Manage' I can see my phone number and data usage so it must already be linked.
22-01-2024 07:08 PM
Hi @clemsandison,
If you log in at Account settings (ee.co.uk), are you registered as the bill payer or user?
James