My bill just paid

Irisikealex · ‎08-07-2023

why was my bill so much more than usual should have been £41 was £55 instead

Irisikealex · ‎08-07-2023

Just paid my bill was £55 and instead should have been £41

Northerner · ‎08-07-2023

Hi @Irisikealex

Please read about EE CPI increase:

https://ee.co.uk/help/help-new/billing-usage-and-top-up/price-increase/price-increase

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.

XRaySpeX · ‎08-07-2023

34% increase is even more than the EE CPI increase of 14.4%!

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Katie_B · ‎09-07-2023

Good morning @Irisikealex.

Have you been able to log in to your My EE account and view a break down of your EE bill? any extra charges will be shown.

Speak soon,

Katie

Irisikealex · ‎09-07-2023

No as I have new E Mail but haven't,t informed EE yet so can,t see my account

Sent from Outlook for Android<>

XRaySpeX · ‎09-07-2023

Login to your MyEE with your old email addy & Edit your Email in your Profile (E). Logout & login with new email addy.

@Katie_B : Why is the Profile denoted by 'E'? Not obvious! Many sites indicate a profile by a person icon or the Username.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Katie_B · ‎09-07-2023

Hi @XRaySpeX.

I'm not to sure on this update, I will feed this back and see what the team advise.

Katie 🙂

XRaySpeX · ‎09-07-2023

@Katie_B : I'm not sure on this update either. It's most confusing!

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Katie_B · ‎11-07-2023

Hi @XRaySpeX.

Spoke with the relevant team who have advised this should be the initial of your first name and will look into this further.

I have also passed on the feedback of users finding it hard to navigate.

Katie 🙂