Miss sold

MeganW91
Explorer

Hello

I went into my local EE store last week and was miss sold the tablet with the phone i was getting as an additional line 

I called 150 and they told me i need to go into store which I did. The manager was extremely rude and intimating even before I had a chance to explain my side of this contract 

They told me I was getting the price for the phone due to getting the tablet I've then gone online and found the deal I was offered for the phone there without needing to take a tablet contract out 

The manager refused to cancel the contract even before I spoke to her 

I'm now stuck with a 2 year contract on a cheap slow tablet that won't be used 

3 REPLIES 3
James_B
EE Community Support Team

Hi @MeganW91,

Welcome to the EE Community. 🙂

Please get in touch with Customer Care to let them know the store weren't able to help.

They'll be happy to look into this issue for you.

James

Hi James 

Do I do this by contacting 150?

Many thanks

James_B
EE Community Support Team

Hi @MeganW91,

Yes, or you can chat with Customer Care online at Contact us | Get in touch for help and support | EE.

Hope this helps.

James