24-08-2022 08:08 PM
Hello
I went into my local EE store last week and was miss sold the tablet with the phone i was getting as an additional line
I called 150 and they told me i need to go into store which I did. The manager was extremely rude and intimating even before I had a chance to explain my side of this contract
They told me I was getting the price for the phone due to getting the tablet I've then gone online and found the deal I was offered for the phone there without needing to take a tablet contract out
The manager refused to cancel the contract even before I spoke to her
I'm now stuck with a 2 year contract on a cheap slow tablet that won't be used
25-08-2022 09:53 AM
Hi @MeganW91,
Welcome to the EE Community. 🙂
Please get in touch with Customer Care to let them know the store weren't able to help.
They'll be happy to look into this issue for you.
James
25-08-2022 10:00 AM
Hi James
Do I do this by contacting 150?
Many thanks
25-08-2022 10:02 AM
Hi @MeganW91,
Yes, or you can chat with Customer Care online at Contact us | Get in touch for help and support | EE.
Hope this helps.
James