I went into an EE store for an upgrade and was sold one of the highest price plans having being told it was a good deal. I was distracted with my child and the sales person didnt show me any other price plans saying there wasn't anything cheaper. The sales person told me they'd even give a Samsung watch to sweeten the deal. I asked where the watch was before I left the store thinking I was going to get it with the phone the same day, and told it would come in the paost. When it didn't arrive I called EE to ask when I was likely to receive this watch. EE told me it arrives 14 days after cooling off period. I told the advisor I was told in store there is no cooling off period. I also mentioned that I am on unlimited data which I actually didn't need,but opted for as there was nothing between 1g and 125g he informed me they have a 25g data which would have been better for me also cheaper. As I was getting all these options such as upfront costs only being £30-50 on some better suited plans, I would rather pay the upfront cost and save in the long run, also the watch is a gift because whixh you get for upgraded to the S23 ultra and would have received it irrespective of data plan. EE told me they would put a note on the account and that I had grounds for a change in price plan as I was mis sold and to go back to the store.
I went back to the store and wasted an hour trying to get assistance from a man who said he was just a sales rep and that I would get a call back from the person who sold me the contract. Well he called back today to inform me he can't do anythingg and he doesn't believe he mis sold me the contract. So now it's his word against mine- I've been an EE customer for 17+ years, never would I opt for a £76 price plan knowing there were cheaper alternatives.
I feel stuck with a price plan I didn't personally chose, with no other alternatives and being told I can take it up with the store manager who isn't back for 2 weeks before any further senior input, even though I was assured yesterday that they could email a supervising manager who would be able to assist me. I can't believe this is how EE are conducting business. I have been sold the most expensive price plan under the guise that it was the best one and that I would get a watch I would have been entitled to anyway, without any other price plans being looked at or my needs for the plan being considered.
Has anyone taken similar problem to claims court before?
The sales rep had finalized the contract so quickly I didn't even know what I'd been given.
Can someone get in touch to help me please
