Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Microsoft App Charges - MFST

Gondle44
Explorer

‎29-12-2023 11:14 AM

I have had 7 charges of £27.99 made to my mobile phone account to the Microsoft App Store. I have contacted Microsoft and they have no record of any charges made to my Microsoft account. We have not made these purchases. Could anyone help with the next steps please? Thank you.

0 Helpful
2 REPLIES 2
Chris_B
Grand Master
Grand Master

‎29-12-2023 11:32 AM

@Gondle44    You’ll have to call customer services about this they have access to your account.     I would also change your password if you have one for Microsoft and your EE account. 

0 Helpful
Gondle44
Explorer
In response to Chris_B

‎29-12-2023 02:14 PM

Thank you Chris - they have said they cannot help me with the charges as they have been made through a third party. I will change my passwords thank you.

0 Helpful