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Live chat

Joellie12
Established Contributor
Established Contributor

‎14-02-2024 09:18 AM

Hi can you still do live chat on EE

0 Helpful
8 REPLIES 8
XRaySpeX
Grand Master
Grand Master

‎14-02-2024 09:21 AM

If you are on contract, Live Chat will be found under the Help section of the MyEE app.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
Vio_Sand
Investigator
Investigator

‎16-02-2024 11:13 AM

It doesn't exist anymore.

0 Helpful
XRaySpeX
Grand Master
Grand Master
In response to Vio_Sand

‎16-02-2024 11:19 AM

@Vio_Sand : Does on mine under Help > Message Us.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful
Vio_Sand
Investigator
Investigator

‎16-02-2024 11:21 AM

Mine has just "Call us" now.

0 Helpful
XRaySpeX
Grand Master
Grand Master
In response to Vio_Sand

‎16-02-2024 11:30 AM

@Vio_Sand : Are you on PAYG? Live Chat is only for contracts.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful
Vio_Sand
Investigator
Investigator

‎16-02-2024 11:37 AM

I have two contracts and it isn't visible. I've just checked and I have the latest Android app version.
I've just upgraded one of the contracts and Friend & family has been cancelled even if the order clerly specify it applies to the new contract.

So I wanted to contact them as usual via chat but it is gone. i'll give them a call.

0 Helpful
Leanne_T
EE Community Support Team
In response to Vio_Sand

‎16-02-2024 12:20 PM

Hi @Vio_Sand 

To get the order looked into, please call us on 150 and our mobile guides will check this for you. 

Let us know how you get on 🙂

Leanne.

Vio_Sand
Investigator
Investigator
In response to Leanne_T

‎23-02-2024 11:34 AM

All sorted, cheers! 🙂

And I've done it via.... chat.

Just that there no chat icon in the app but after calling 150 they send you automatically a chat link that works just once.

So all done. 

0 Helpful