22-02-2024 08:45 PM
I was told on the phone that a direct debit was set up when I added new card and paid my bill but it wasn’t and I had to manually do it myself and paid extra charges and also when I send texts to Ee it doesn’t go through
23-02-2024 07:46 AM
Good morning @Derro.
Welcome to the community.
Have you received extra charges for late payment?
Are you able to try responding when not connected to WiFi?
Speak soon,
Katie