19-09-2023 08:33 PM
Why am I paying just under £80 for my iPhone 13 when the 15 is from £28 to £45 especially as I have been a loyal customer for 9 years, I even have broadband and Apple tv from you at an extra £29 which brings my monthly bill to over £100. I also rarely call people and need the phone being disabled.
Solved! See the answer below or view the solution in context.
20-09-2023 10:05 AM
If you would like to discuss your bills and look at ways to reduce the costs if possible, please call us on 150 and the team will be happy to help 🙂
Leanne.
19-09-2023 09:13 PM
You pay the price you agreed at the time of taking out the contract. Proces change all the time.
Text UP to 150 to see if you can upgrade.
Thanks
19-09-2023 10:21 PM
20-09-2023 10:05 AM
If you would like to discuss your bills and look at ways to reduce the costs if possible, please call us on 150 and the team will be happy to help 🙂
Leanne.
20-09-2023 10:31 AM
Thank you very much Leanne. Normally I would do this as customer service is amazing with lovely agents. But I have broken my arm and the bone is offset and not healing. Along with the shattered lower leg and foot I received in 2014 I feel a little down and find it hard to talk to people. Hope you understand. Please have a nice day and thank you for your support
20-09-2023 10:34 AM
Oh no that sounds very painful @MartinIrving I am sorry to hear this has happened to you and hope you're OK.
You can also message us using the start conversation option here - Contact us about your mobile phone (ee.co.uk) which will show when available.
All the best.
Leanne. 🙂
20-09-2023 10:47 AM
Aww thank you Leanne, that’s really kind of you and has cheered me up. Pain is my prison unfortunately with people who try to take advantage when before my disability they wouldn’t have dared. My broken arm is a result of stopping travellers stealing my electric bike which being an engineer i built at great cost that requires no pedalling and does 30mph. So it was desirable to them. Police did nothing despite it being right in view of the streets CCTV. But its people like you who restore my faith in humanity. Some tears for your kindness just happened. Hope you win the lottery, i will pray for that. Take care, your an angel…. Martin.
20-09-2023 10:49 AM
Thank you so much that's very kind @MartinIrving
I wish you a speedy recovery if possible and all the best for the future.
Leanne.
20-09-2023 10:51 AM
And all the best for you Leanne also. Take care my dear.!