Change price plan

[MarcinT]

I have asked for change price plan for sim data only during 14 days cooling-off period. I was told change will occur in next month. But my sim stop working today and and on my ee a don't have any plan . I call ee and they said current contract has been cancelled and new start 07.01.2024 ?

[bristolian]

Contacting EE CS, who have access to your specific individual account, is the best way to resolve this.

Did you query with them when they advised you of this cancellation?

[MarcinT · Accepted solution]

I spoke to ee CS and I was told when changing will occur but didn't current price plan will be cancelled.  Call them again today and they said I need wait till new plan start with same sim card and number 07.01.24

[Leanne_T]

Thanks for coming back and letting us know @MarcinT 

Leanne 🙂