Billing

[PAC53]

I am unable to see my latest bill on the app even though I have had an email telling me that it is ready to view

[Northerner]

Hi @PAC53 

Are you receiving an error message.

Can you view it on your online account.

Thanks 

[mickeymac321]

Same here.   Trying to log-in to MyEE and it goes into a loop.

The myEE server-side software confirms that I am logged in. But then asks me to log-in again!

"What happened?  Sorry, we were unable to complete your request right now. Please try again later."

The reason I need to log-in urgently is to reset the MyEE Content Lock to "Off". 

Like MyEE Billing and Payments, the MyEE Content Lock is also buggy.   My EE Content Lock  keeps resetting itself to "Under 12 year olds" (!) 

Which means that every https://  website is then blocked, as are all the social media networks, including Facebook.

Content Lock has been faulty for a while now.   It feels time to request a PAC code, cancel this EE contract as "not fit for purpose", and migrate to V/fone or Thrée.  Unless there are more fruitful suggestions, please?

[Schockwave]

Hello @mickeymac321 ,

Welcome to the community,

This is strange, as that does not happen to me, not sure why your content lock keeps on changing.

I would suggest ringing customer services and asking them to reset your account, they should also be able to switch content lock off for you.

Have you uninstalled and reinstalled My EE App? This could solve the problem.

[mickeymac321]

Hello Schockwave,

Thanks for the welcome.   I had been trying to log-in using a PC, trying three different browsers - Chrome, Firefox and Brave.    But since you mentioned the MyEE  app, I tried that too on Android.   Same issues.

  Several different error messages are reported by the myEE server:

"Please try that again. Sorry, your new controls didn't save.  Our fault.  Please try again or come back later"

"Sorry there is a problem. What happened?  Sorry, we were unable to complete your request right now.  Please try again later."

"ERROR. We're working on fixing this page  In the meantime, find help at ee.co.uk"

"404 Not Found  -- nginx"

And when it did eventually report success with turning off the Content Lock:

"On the device you'd like to apply these new parental controls to - switch airplane mode and off , or restart it  to apply the controls."

When I check at   https://ee.co.uk/plans-subscriptions/mobile/settings-permissions/

It still says Parental Controls is still set to "Kids (Under 12s)"  !

Now I can't even log-in at all.  Just a message saying:

"We’re working on it.  We’re just getting things ready behind the scenes. Please wait a minute then refresh the page. (2005)"

And back to the log-in loop.

To be honest, and pardon the pun, but I am getting to the end of my tether!   EE mobile data  is no real substitute for fixed wired internet.  Much too unreliable for regular daily use, despite being similar in price.

[mickeymac321]

Here's the latest error message. I can't even reach the MyEE Login Page:

Enough! More than a few hours wasted today, playing around with this.

Back in the day, Three used to be pretty awful for these kinds of faults.

Have things improved with the V/fone merger now approved?

[Christopher_G]

Hi @mickeymac321 

Are you able to log in now?

Chris

[mickeymac321 · Accepted solution]

Hi Chris,

Yes, all good, thanks!  Around the time you posted (6pm), everything suddenly came good!

It would seem it was an  authentication issue as the log-in page which kept looping, now works first time.

Glad it is resolved as not only Billing was off-limits, the smartphone itself was largely useless with Parental Control stuck on Strict - Under 12s!

Thank you for your follow-up interest!

[James_B]

That's great @mickeymac321 

Thanks for coming back to let us know. 🙂

James

[TR35]

What my bill