Account owner

Sharsmith421 · ‎23-05-2023

Hi. I am the account holder yet when I’m on the app it’s saying I don’t have access to change or view bills as I’m not the account holder. Can you find out why?

Northerner · ‎23-05-2023

Hi @Sharsmith421

You set your account up incorrectly.

Log into your online account - menu - account settings - manage numbers. Change your settings to owner.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.

View solution in original post

Northerner · ‎23-05-2023

Hi @Sharsmith421

You set your account up incorrectly.

Log into your online account - menu - account settings - manage numbers. Change your settings to owner.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.