I ordered 2 sim cards to port mine and my partners number over to EE. I was sent 3, with no notice of which sim was to port which number so I put 1 SIM card into each of our phones and the one had no signal so I thought it was a sim sent in error so changed it to the other sim which then didn’t swap over so I called and eventually after a week it was changed. I then get my bill but am also charged £20.30 separately. I queried this and was told was pro rata so I didn’t question it until I was then charged £20.30 extra again, I queried this again to be told there was nothing on your system to say I had been charged and basically may as well have called me a liar. I then cancelled the direct debit after the 3 rd time as I knew this definitely wasn’t going to get resolved at all. Shock I receive a letter to say I will be cut off if I don’t pay £20.30. I noticed it was a completely different account number which I had never any knowledge of! I rang EE said would get a call back about the account being closed and being reimbursed on Tuesday and nothing!! I am now owed over £80 by EE and nothing is being done about it when it isn’t my error. What do I do next? I’ve complained but I can’t see that doing anything but quick enough to be told I’d be cut off on a number I haven’t even used or known about and EE would have happily have kept taking the £20.30 if I hadn’t of cancelled the direct debit.
