Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

WiFi Disc and Hub return

Kitty29
Visitor

‎01-02-2024 02:32 PM

Had a new HUB and WiFi Disc installed in December 2023. Returned both at the end of December but keep getting messages to say EE/BT have not received it. I have the receipt and the confirmed delivery by Royal Mail. How can I contact EE by email with copies of the receipt and delivery confirmation to confirm I have sent the equipment back?? Or even speak to a chat so they can check my delivery? 

0 Helpful
1 REPLY 1
Paddy-B
EE Community Support Team

‎01-02-2024 08:39 PM

Hi @Kitty29,

Thank you for posting. If you send me your details along with the receipt I'll be able to mark that equipment as having been returned.

I have sent you a private message with instructions on how to contact the team.  

Thanks,

Paddy

0 Helpful