Hello @Kittyprentice1 ,
Welcome to the community,
This is not customer service, we would have no idea, nor know who you are or where you are.
What is the problem that you need a technician to come to you?
Do you have a BT socket at your home? Is that they are hooking you up for broadband? They do not necessarily need to come to your house.
If you want more information, you will have to ring customer service to find out.
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
