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Router not dispatched

FuryFadez
Explorer

‎05-12-2023 08:42 AM

Hi. 

I placed an order on 27th November to change broadband from bt to EE. I was guaranteed there would be no switch off or any time without the Internet as I work from home. Internet is due to switch tomorrow and my order says not dispatched for the router! Will my bt router work or am I going to be without Internet? 

0 Helpful
3 REPLIES 3
Northerner
Grand Master
Grand Master

‎05-12-2023 08:56 AM

Hi @FuryFadez 

When is your go live date? 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.
0 Helpful
FuryFadez
Explorer
In response to Northerner

‎05-12-2023 08:59 AM

Tomorrow. Just checked my order status for the equipment and it says, awaiting dispatch. 

0 Helpful
Neil-O
EE Community Support Team
In response to FuryFadez

‎05-12-2023 10:10 AM

Hi, @FuryFadez Welcome to the community and thanks for posting, your existing BT Hub should work. We'll need to take a look at your order to see what's happening, I'll send you a private message so you can get in touch with the moderation team.

Thanks

Neil 

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