Hi
I’m also having many issues with the app & hub manager & WiFi extenders, 6 weeks in & no resolution or support from EE after many calls, technical help staff on the phone are poorly trained & are unable to answer or resolve any issues, they have sent me emails showing my set up but they cannot see any WiFi extenders on the network & they don’t know why!
EE sent a tech out who never even knew about the new package and routers/ extenders a wasted visit, he couldn’t even log into the hub manager hard wired straight to his laptop 😂
Can’t manage anything in the app, shows devices connected via Ethernet for example Amazon Alexa this is not possible, have a tv that’s hard wired but the app tells me it’s connected to a WiFi disc via WiFi ,phone not connected to broadband is a daily message in the app .speed test crashes , Cannot turn on the safety features in the app , connected devices on the app are not is sync with the mapping on the hub manager, & vice versa ,the app shows devices connected to the WiFi extenders when you tap on the extender in the app it shows no devices connected.🤣
WiFi extenders do not show on the EE hub manager interface & devices that are connected to the network are not all shown on the hub manager interface.
The app always reminds me of this brilliant package I have with loads of features which don’t work 🤬
The hub we have has been under test for two years yet it feels like we’re using a beta version of the app,router,extenders and hub manager interface.
The only things that seems to work really well in the app is the function to notify me that I have to pay £69.99 and what date they will be extracting the money from my account well done EE ! Give yourselves a round of applause 👏
probably should have waited for vodaphones 2.2gbs symmetrical package and got some third party routers, because what I have with EE for a premium package is really poor to say the least.
