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Problem with the router

GustavoOliveira
Visitor

‎28-10-2023 02:08 PM

I've been without internet for a week and no one from EE can solve it. My router has a blue water light flashing and my internet doesn't work. Can someone help me?

0 Helpful
2 REPLIES 2
Mustrum
Ace Contributor
Ace Contributor

‎28-10-2023 06:34 PM

@GustavoOliveira   what have the Broadband Care Team said the problem is?

What service do you have - is it via your phone line or fibre?

Is the phone line working, or if you are on fibre what lights are on the ONT?

Have you just moved to EE or has the service ever worked?

0 Helpful
XRaySpeX
Grand Master
Grand Master

‎28-10-2023 06:44 PM

If it is a neighbourhood issue, you could consult BT Service Status to see if any faults are being attended to in your local area.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
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