I have just signed up for EE broadband although I thought I was signing up for BT. The guy who took my order set me up with a gmail.co.uk email address which doesn't work so didnt receive my initial new customer emails. They changed it to gmail.com and tried to resend but this didn't work so they sent the emails manually from their email address. I have not been able to see or manage my order progress. I have an existing EE email account so tried to link my product but this didn't work. It seems the guy just used a incorrect email address to process the order as the correct email must have said email already exists. I am not at all happy with the service and already thinking of cancelling this order before it is active due to the start up issues I am having
Sadly I had the same mess when changing from Bt to EE, it should have been straight forward. IT ISNT! from mid Dec to now still having issues. I really wish I was back with good old slowly slowly Bt....
@TriciaGall : You've gone to mobile BB while OP is on fixed BB. It's not the same.
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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
