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Merging accounts

shiner54
Investigator
Investigator

‎12-01-2024 02:13 PM

I have just upgraded my mobile and at the same time moved my home phone and broadband from BT. I went through the online process of linking accounts but I can still only see my mobile account and plan. Spoke to 150 and after being moved from pillar to post for an hour I still can't find my broadband account?

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8 REPLIES 8
XRaySpeX
Grand Master
Grand Master

‎12-01-2024 02:16 PM

In your online MyEE where does Home > Plans & Subs lead? Post a pix.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
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shiner54
Investigator
Investigator
In response to XRaySpeX

‎12-01-2024 03:23 PM

EE Mobile.jpg

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XRaySpeX
Grand Master
Grand Master
In response to shiner54

‎12-01-2024 03:50 PM

Sorry, I asked for the online MyEE. I don't recognise the app.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
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shiner54
Investigator
Investigator

‎12-01-2024 04:05 PM

Sorry but that is what comes up when I log online to MyEE....?

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XRaySpeX
Grand Master
Grand Master
In response to shiner54

‎12-01-2024 04:33 PM

Ah, sorry. Looks like you haven't linked you BB. I expected another block with "Link another Device/No."

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
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shiner54
Investigator
Investigator

‎14-01-2024 08:59 AM

I have gone through the process again where there is a merge accounts link. It is now telling me my mobile account is linked to another account which I assume is my new home phone and BB but I still can't see it? I have spoken to a lady on 150 who is getting a technician to look at it and will ring me again on Tuesday. My mobile account which I can see is saying there will be a new bill on the 16th so I am wondering whether this will now include my BB billing?

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XRaySpeX
Grand Master
Grand Master
In response to shiner54

‎14-01-2024 01:33 PM

Mobile billing & BB billing are separate.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
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shiner54
Investigator
Investigator
In response to XRaySpeX

‎14-01-2024 01:38 PM

Thanks. I seem to be getting nowhere fast. Hopefully when she rings me Tuesday she will have an update....not hopeful though.

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