Hub manager password incorrect

pafa92 · ‎21-02-2024

I had a broadband before with the EE Smart Hub but recently I renewed my contract and was sent new gear (the 2023 one). After setting up I thought I could use the old router as an extender. As I am trying to access the old router's hub manager I'm typing the admin password and it comes up as incorrect. I am not typing the wifi password by accident and the password is not wrong. I have copied the password that is on the back of the router and I have factory reset it a couple of times to try to solve the problem. The password has never been changed. Could anyone help me figure out why this is happening?

XRaySpeX · ‎21-02-2024

@pafa92 : Have you put the old router on a diff IP than the new router? Perhaps you are ending up at the new router if you haven't.

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

pafa92 · ‎21-02-2024

I am not able to do that since I can't access the old router. Should I try to do it before connecting it to the new router?

XRaySpeX · ‎21-02-2024

Yes, always config an intended secondary router in isolation unconnected to BB.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)