Fibre broadband install completion

RobW14 · ‎01-12-2023

Open reach have been today to install the fibre broadband into the house but could not complete the connection, can someone confirm when this will be carried out ?

XRaySpeX · ‎01-12-2023

No, you need to ask that of CS.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Leanne_T · ‎02-12-2023

Hi @RobW14

Thanks for coming to the community.

Have you spoken to the broadband team since you posted on the community?

Leanne.

RobW14 · ‎02-12-2023

Spoken to EE and Openreach couldn’t find the connection in the pavement.

Old broadband is back up and running and Openreach have to the 11th to sort.

Paddy-B · ‎02-12-2023

Hi @RobW14,

Thank you for updating the thread. I'm sorry the activation has been delayed. This would have gone back to the planners in Openreach, you should hopefully hear back from them soon regarding the activation date.

If there is no further update by the 11th, please post back and I'll take a look at this for you.

Thanks,

Paddy