12-09-2023 05:20 PM
Does anyone know how I deactivate the voicemail on my landline please
12-09-2023 05:25 PM - edited 12-09-2023 05:31 PM
@Mamfa123 if you give the broadband care team a call they can arrange that for you.
If you need help with your broadband, text HELP to 66033
If you need help with your landline, text PHONE to 66033
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12-09-2023 07:15 PM
Try dialing 15710 to turn it off. 15711 to turn it back on.
20-01-2024 05:32 PM
A knowledgeable EE rep told me "You can't at present just get voicemail deactivated (which is what I wanted because I have my own answerphone))
Apparently it's possible to deactivate it and all the extra functions (not sure what they are but perhaps call screening is one, but not just voicemail.
This is a known issue, so it seems that lots of people want it. So he implied "watch this space"
I am about to try lengthening the time when the 1571 answerphone cuts in and making sure my answerphone cuts in first.
If I get a satisfactory solution i will post again
20-01-2024 06:49 PM
@richard_w1 post back and let us know how you get on.
Neil
21-01-2024 11:17 AM
18-04-2024 08:52 PM
Using 'Grand Master's 15710 suggestion, this actually took me to various Voicemail options, e.g. 'record greeting'. One of the options was set your ring period to 'short', 'medium' or 'long'. Mine was 'medium 'so I set it to 'long'. Following that, I didn't need to alter my answerphone as the 'long' period exceeded its timeout. I'd had the overlap timeout idea, but this was how to do it. I was just going to reset my answerphone cut-in, but that may have caused most calls to be answered by it. 🙂 Not good!