Charge for not returning kit

Nm911 · ‎23-04-2024

I moved house in February and have had nothing but issues with EE. They have billed me incorrectly several times which has been sorted but now I'm receiving emails and text messages about a £85 charge unless I return the kit. I have spoken to them on the phone multiple times to say I haven't received a prepaid bag and it appears they keep sending it to my old address even though I have told them my new address and they have set up broadband at my new address. Its just unnessecary stress but I cannot afford for them to just take £85 out of my account. Can anyone advise if they've been able to just drop the old router off at a store and they have returned it on your behalf?

XRaySpeX · ‎23-04-2024

If you have not received a return bag you may call 0330 123 1105 for 1.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

View solution in original post

XRaySpeX · ‎23-04-2024

If you have not received a return bag you may call 0330 123 1105 for 1.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)