Change contact number

Neil_F · ‎16-12-2023

I've been trying to view bills without success. I found a page where I was asked to add a device so selected EE broadband. It then said it would send a code.

The number it was going to send to I haven't used in over 10 years! I can't fibd a way to view or change this number.

Thanks for any help.

XRaySpeX · ‎16-12-2023

Bills for what EE product?

I don't understand why you are trying to register a no. that you haven't used for > 10 yrs.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Neil_F · ‎16-12-2023

Bills for EE Broadband. I receive emails but can't access anything.

The number was pre-populated and I can't find a way to change it.

XRaySpeX · ‎16-12-2023

You should be able to Edit your Contact No. in your MyEE Profile.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Neil_F · ‎16-12-2023

Thanks. I have managed to add my current mobile no to my profile.

When adding a service it still sends a code to my old mobile no. Maybe it will take a while to filter through the system!

Why couldn't I have stayed with BT and carried on like previously. An appalling way to treat a BT employee of 28 years!

XRaySpeX · ‎17-12-2023

There is also a Mobile phone number & Additional contact number in your MyEE for BB under MY ACCOUNT > Edit account

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Neil_F · ‎17-12-2023

Changed it but still trying to send a code to an old mobile number.

Maybe I'll receive some contact from BT regarding the complaint I raised on 17th November. Just had one call so far!

David-M · ‎17-12-2023

Hi @Neil_F and thanks for the post.

I'll take a look at this for you and make sure everything is in order. Check your inbox for my message and drop me over the details.

Cheers

David