15-05-2024 11:26 AM
We are new to EE home phone & broadband and are despairing! The latest problem seems to be that we cannot call EE or BT from the home phone. It just doesn't seem to connect although the display shows how long the call is! This is both for ringing 150 and 0300 123 1105. Which means I can't ring for help from EE. What am I doing wrong?
15-05-2024 12:59 PM
@KAH123 Do you have the phone plugged into the rear of the router, and when was your service activated?
15-05-2024 02:56 PM
Hi, no it's connected wirelessly. I can make a call to my mobile so I know it's working OK. Service was activated at the beginning of the month. There has been nothing but problems and this is just the latest one!
15-05-2024 03:01 PM - edited 15-05-2024 03:09 PM
@KAH123 There are a lot of issues going on with EE DV version, have you tried plugging a landline to the rear of the hub incase there is a problem with the remote wireless unit? Dialing 150 to see how it goes from there with any prompts onward?
And think that 0300 123 1105 should be 0330 123 1105, unless you have another number or just a typo.
This service also works fairly good.
If you need help with your broadband, text HELP to 66033
If you need help with your landline, text PHONE to 66033
15-05-2024 03:09 PM
I'm obviously being a bit dense but I cannot see how to plug the handset into the router - there is only a power cable and nowt else
15-05-2024 03:12 PM
@KAH123 Sorry, do you have an older router, which does not have the phone connection on the rear. Which model of hub do you have, and i will take a look at online.
15-05-2024 03:12 PM
Which router do you have?
Which model Home Phone do you have?
15-05-2024 03:16 PM
It's a Smart Hub SH31B and the home phone = Essential Digital Home Phone. There is phone connection on the router but not on the phone!
15-05-2024 03:18 PM
@KAH123 And you do not have an older Landline phone that you can plug in?
15-05-2024 03:19 PM - edited 15-05-2024 03:19 PM
You must have just a DECT extension phone that connects over DECT to the base station incorporated in the router.