upgrade pin to my watch not coming through

[warrennick]

Trying to upgrade my watch however it need a verification pin to be sent to my watch however when I send it nothing comes through even though it is linked to my phone.

It does run on a different number and I wonder if this is the problem?

[Leanne_T · Accepted solution]

Hi @warrennick 

Thanks for coming here. 

Yes, this would be sent to the billing number for the watch. 

If you give us a call on 150 from the phone, the team will help you get the watch upgrade sorted 🙂

Leanne.

[ImogenO]

I have rung 150, can’t get through. Been trying for three whole days

[ImogenO]

the code had n’t arrived on my iphone or my watch

[Katie_B]

Hi @ImogenO. 

What options are you selecting when calling 150?

Katie